Effective April 7, 2022
LuDela.com is committed to 100% customer satisfaction and offers a 30-day Refund Policy on all items. Items must be returned in original packaging.
If you are not completely satisfied with your purchase for any reason, please follow the procedures below:
- Email Hi@ludela.com or call 1-855-558-3352 with your order number.
- To cancel an order, please email us at Hi@ludela.com or call 1-855-558-3352 as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processes them at our warehouse (you will need to pay shipping in this instance, but there is no restocking fee). Please see our Shipping Policy for more information.
- All refund recipients will receive an email confirmation for their records.
- Please allow 5-7 business days for the refund back to your original form of payment.
- Please note that refunds will be credited to the original form of payment less the restocking fee ($9.99) and any shipping charges (only if applicable).