1. Getting Started with LuDela Gen2 (3 minutes): Watch Video

2. Troubleshooting Video (3 minutes): Watch Video

3. LuDela Features & Benefits (5 minutes): Watch Video

4. What's New in Gen2 (5 minutes): Watch Video

Gen1 Instruction Manual is here.

Gen2 Instruction Manual is here.

Watch our Gen1 Troubleshooting video here 

Also, try these trouble shooting steps:

1. Make sure your candle device is fully charged.

2. Make sure you have pulled the plastic piece out of the bottom of the remote that protects the remote battery during shipping.

3. Always point the remote at the LuDela logo on the front of the candle for maximum range.

4. Check the remote control battery to make sure it isn’t upside down or dead.

5. sure you are using the ignite sequence found on the sticker on the back of the remote. 

6. Finally, with the refill removed from the candle device, make sure the 2 metal prongs on the top of the candle device are pointed towards each other horizontally and not bent up or down. If they are bent, gently bend them back so that they are pointing at each other.

For additional questions or if your unit still won't work properly please email technical support at help@ludela.com or call 855-5-LuDela

We use a 3rd party logistic company to fulfill your orders in a timely and accurate manner.  They have negotiated the most cost effective shipping rates and transit times.  All shipping comes with tracking.

We’ve tested it up to 16 feet with successful ignition and extinguish.  The logo of the candle is the "front" of the candle and will provide the longest remote control range pointed directly at the logo.

No, this is a sealed, single use refill that is mess and hassle free.  In order to ensure proper functioning in the LuDela device it’s important to use only sealed LuDela Candle Cartridges for safety and reliability. Do not attempt to refill or tamper old LuDela Cartridges as it increases risk of fire danger and voids the warranty.

We currently only offer ivory but plan to offer more colors and sizes in the future

All candles have inherent fire danger.  Yes, LuDela can cause a fire if not used as directed so please practice the same safety measures you do with any real-flame candle. However, if used as directed, our patented design and technologies take the adored real flame candle experience to unprecedented new levels of safety with multiple features like Everbrite Flame, Tilt Extinguish, Safety Extinguish (Gen2), and Timer Extinguish that deliver increased peace of mind and relaxation by reducing fire danger.

LuDela has a limited 90-day warranty that can be found in our instruction manual here