We ship Kickstarter rewards to select international destination! Shipping to the US starts at $20 and goes up from there depending on quantity. To see shipping rates for your country just hit the dropdown shipping country and you’ll see the price there.
We will have all consumable refills and accessories available our website at www.LuDela.com after October 15th, 2018. The cost is $10 per 2-pack of Caring Candle Refills, so just $5 for about 20 hours of perfect candlelight. Same cost for the SunScent Fragrance Rings and they last up to month depending on frequency of use. Shipping is free in USA and global rates depend on country. Best value for international customers is to order many refills at once to save on shipping costs.
We use a 3rd party logistic company to fulfill your orders in a timely and accurate manner. They have negotiated the most cost effective shipping rates and transit times. All shipping comes with tracking but this can be limited in many foreign countries.
Yes. You can do so on the contributions tab of your Kickstarter profile.
LuDela’s patented smart candle platform has a proprietary ignition system that lights the wick of the caring candle refills when you use the remote control. There is a fan that blows the candle out after the timer period ends, the user it’s the extinguish button or if the candle tilts to an unsafe position.
You can opt to light LuDela Perfect like a traditional candle if you choose. Just use a lighter or matches and light the wick. However, the Tilt-Extinguish or Timer features will not be enabled unless you light your LuDela by remote control.
The battery will last 6-9 months between charges, depending on use.
We’ve tested it up to 25 feet with successful ignition and extinguish.
Candle Refill Questions
This is a custom-made single use candle refill made with recyclable plastic burning the same liquid paraffin used in millions of restaurants, hotels and resorts worldwide. They burn soot-free, mess-free, odor-free and hassle-free. Best of all, for every two-pack of refills LuDela donates a book to build libraries in underserved communities!
Each refill give you about 20 hours of perfect, hassle free, convenient real flame candlelight for only $5 per refill. This is a great value when compared to using many other traditional luxury pillars.
We are researching a recycling program where our customers can send the plastic refill bottles via a postage paid envelope to a recycling center for processing. We hope to add this late 2018 or early 2019. Any suggestions let us know as we have feelers out nationwide.
No, this is a sealed, single use refill that is mess and hassle free. In order to ensure proper functioning in the LuDela Perfect device it’s important to use only Caring Candle Refills for safety and reliability.
Yes, they are safe and have been tested by the independent SEA Labs. They are made from a patented composite material that holds a very high load of fragrance oil, the same kind of fragrance oil used in scented candles worldwide.
Just place the SunScent Fragrance Ring in the top pan and ignite the candle. As the top pan warms up to the ideal temperature it releases a beautiful aroma in your environment. And every 2-pack of you purchase ensures another book is donated to libraries in underserved communities.
We are partnered with a leading R&D arm who develops home fragrance products for Yankee Candle, Bed Bath & Bodyworks and many more. They are world class. Our product manager Kathy and our whole team feels the fragrance throw is excellent, both cold throw (without heat from flame) and especially warm throw.
Our plan is to release at least 6 fragrances in our first year and add many more in the year after that. We’ll set them as stretch goals
Color and Décor Questions
At launch all starter sets come in the same luxury Linen color, a rustic ivory shell! You can accessorize easily to other colors by simply adding $20 per additional Max Shell you’d like. For example if you buy two starter sets and want to be able to transform them quickly into Holiday Candles just add $40 to your pledge. When we get ready to ship your order we’ll confirm color with our fulfillment partner BackerKit.
Yes! We’re hoping to learn a lot from our first customers like you so join us and let’s create some stuff! Also, we’re hoping to make LuDela shells open source so anyone anywhere in the world can create the shells and offer them to LuDela customers and support the Better Light, Better Lives movement.
Yes. There is a 3-key sequence to unlock the remote control before the ignition button will function. Once unlocked you can ignite dozens of real flame candles in seconds.
All candles have inherent fire danger. Yes, LuDela Perfect can cause a fire if not used as directed. However, if used as directed, we made our patented design and technologies take the adored real flame candle experience to unprecedented new levels of safety with multiple features like Everbrite Flame, Tilt Extinguish and Timer Extinguish that deliver increased peace of mind and relaxation by reducing fire danger.
Warranty and Returns
LuDela warrants that your LuDela Perfect will be free from manufacturer defects in materials and workmanship for a period of one (1) year from the date of delivery. If a defect in the Product arises within the Warranty Period, LuDela will repair or replace it with a new or refurbished product.