• Make sure your candle device is fully charged. • Make sure you have pulled the plastic piece out of the bottom of the remote that protects the remote battery during shipping. • Take the remote control out of the wall plate holder before trying to use it. • Always point the remote at the LuDela logo on the front of the candle. • Check the remote control battery to make sure it isn’t upside down or dead. • Make sure you are using the ignite sequence on the back of the remote. • Try pressing the remote buttons very hard to see if that helps (we have a few remotes being reported not so user friendly) • Finally, with the refill removed from the candle device, make sure the 2 metal prongs on the top of the candle device are pointed towards each other horizontally and not bent up or down. If they are bent, gently bend them back so that they are pointing at each other.
For additional questions or if your unit still won't work properly please email technical support at firstname.lastname@example.org
If you do not hear the fan run when you hit the red button on your remote or it is not blowing strong enough to extinguish the flame please contact our technical support at email@example.com
We use a 3rd party logistic company to fulfill your orders in a timely and accurate manner. They have negotiated the most cost effective shipping rates and transit times. All shipping comes with tracking but this can be limited in many foreign countries.
LuDela’s patented smart candle platform has a proprietary ignition system that lights the wick of the caring candle refills when you use the remote control. There is a fan that blows the candle out after the timer period ends, the user hits the extinguish button, or the candle tilts to an unsafe position.
You can opt to light LuDela Perfect like a traditional candle if you choose. Just use a lighter or matches and light the wick. However, the Tilt-Extinguish or Timer features will not be enabled unless you light your LuDela by remote control.
The battery will last 6-9 months between charges, depending on use.
We’ve tested it up to 25 feet with successful ignition and extinguish.
Candle Refill Questions
This is a custom-made single use candle refill made with recyclable plastic. It burns the same liquid paraffin used in millions of restaurants, hotels, and resorts worldwide. Caring Candle Refills burn soot-free, mess-free, odor-free and hassle-free. Best of all, for every two-pack of refills sold, LuDela donates a book to build libraries in underserved communities!
Each refill give you about 20 hours of perfect, hassle free, convenient real flame candlelight for only $5 per refill. This is a great value when compared to using many other traditional luxury pillars.
Yes! The plastic bottle is recyclable, however the wick and metal section on the top must be removed and disposed of in the garbage.
No, this is a sealed, single use refill that is mess and hassle free. In order to ensure proper functioning in the LuDela Perfect device it’s important to use only Caring Candle Refills for safety and reliability.
Yes, they are safe and have been tested by the independent SEA Labs. They are made from a patented composite material that holds a very high load of fragrance oil, the same kind of fragrance oil used in scented candles worldwide.
Just place the SunScent Fragrance Ring in the top pan and ignite the candle. As the top pan warms up to the ideal temperature it releases a beautiful aroma in your environment. And every 2-pack of you purchase ensures another book is donated to libraries in underserved communities.
We are partnered with a leading R&D arm who develops home fragrance products for Yankee Candle, Bed Bath & Bodyworks and many more. They are world class. Our product manager Kathy and our whole team feels the fragrance throw is excellent, both cold throw (without heat from flame) and especially warm throw.
We are thrilled with the results from our first 6 fragrances, and plan to add many more in the future.
Color and Décor Questions
All starter sets come in the same luxury Linen color, a rustic ivory shell! You can accessorize easily to other colors by simply adding a different color flex shell available here.
Yes! We’re hoping to learn a lot from our first customers like you so join us and let’s create some stuff! Also, we’re hoping to make LuDela shells open source so anyone anywhere in the world can create the shells and offer them to LuDela customers and support the Better Light, Better Lives movement.
Yes. There is a 3-key sequence to unlock the remote control before the ignition button will function. Once unlocked you can ignite dozens of real flame candles in seconds.
All candles have inherent fire danger. Yes, LuDela Perfect can cause a fire if not used as directed. However, if used as directed, we made our patented design and technologies take the adored real flame candle experience to unprecedented new levels of safety with multiple features like Everbrite Flame, Tilt Extinguish and Timer Extinguish that deliver increased peace of mind and relaxation by reducing fire danger.
Warranty and Returns
LuDela warrants that your LuDela Perfect will be free from manufacturer defects in materials and workmanship for a period of one (1) year from the date of delivery. If a defect in the Product arises within the Warranty Period, LuDela will repair or replace it with a new or refurbished product.