There is a small chance your Gen2 LuDela may have an issue igniting. Don't Worry! The good news is that you can fix this ignition issue quickly in a few minutes. Here's how:

Watch our 5-minute troubleshooting video here.

That video solves most of the issues but here's a few reminders:

- Make sure the candle is fully charged until you have a green light.

- Make sure you are following the child-lock sequence on the back of the remote.

- Make sure you have pulled the small clear plastic piece out of the remote control battery cover.

- Make sure you are pointing the remote control at the small sun logo. This is the "front" of the candle.

- Finally, as discussed in the video, remove the candle cartridge and then ensure the two ignitor wires are pointed at each other and at a slight angle up so the spark of ignition can go over the wick and not into the metal part of the candle cartridge. This may take a few attempts to adjust the ignitors but once you have the correct angle of ignitor wires you will be set for hundreds of hours of enjoyment!

- Also, after extended use the ignitor wires can get corroded. So take the candle cartridges out and clean them with a q-tip and rubbing alcohol to remove buildup.

For additional questions or if your unit still won't work properly please email technical support at help@ludela.com or call 855-5-LuDela.

Please view or download a Gen2 Instruction Manual is here.

Need a Gen1 manual? Email us at help@ludela.com.

LuDela’s candlelight fixtures use an ignition system that lights the wick of the candle cartridges when you use the remote control. There is a fan that blows the candle out after the timer period ends, the user hits the extinguish button, or the candle's safety system is activated.

Do not use a lighter or other ignition device to light your Ludela candle. A manually lit LuDela will not have the safety features activated and thus increase the risk of a candle fire. If your remote is lost or broken contact us at 855.5.LuDela x2 for support.

The battery will last 3-5 months between charges, depending on use.

This is a custom-made single use candle cartridge made with recyclable plastic. It burns the same liquid paraffin used in millions of restaurants, hotels, and resorts worldwide.  LuDela burns 10x cleaner than strict EU standards*

*Source: SEA Limited Lab test: S-E-A Matter No. 01.108049, October 8, 2020.

Gen2 candle cartridges burn for 50+ hours each. Our 100+ Hour two-pack box for $25 each box or just $20 each on subscription.

Yes! The plastic bottle is recyclable, however the wick and metal section on the top must be removed and disposed in the garbage.

Yes.  There is a 2-key sequence to unlock the remote control before the ignition button will function.  Once unlocked you can ignite dozens of real flame candles in seconds.