There is a small chance your Gen2 LuDela may have an issue igniting. Don't Worry! The good news is that you can fix this ignition issue quickly in a few minutes. Please read our quick Gen2 Troubleshooting guide here.
That guide solves most of the issues but here's a few reminders:
- Make sure the candle is fully charged until you have a green light.
- Make sure your ignition wires are angled per the guide to ignite upwards over the wick and not on the metal candle cartridge.
- Make sure you are following the child-lock sequence on the back of the remote.
- Make sure you have pulled the small clear plastic piece out of the remote control battery cover.
- Make sure you are pointing the remote control at the small sun logo. This is the "front" of the candle.
- Touch Remote Control Buttons Carefully: Make sure to use the tip of your fingers or your finger nail to hit the buttons carefully and separately. Avoid touching two buttons at once.
- Also, after extended use the ignitor wires can get corroded. So take the candle cartridges out and clean them with a q-tip and rubbing alcohol to remove buildup.
For additional questions or if your unit still won't work properly please create a support ticket in the customer service section of our website here.