2. Make sure you have pulled the plastic piece out of the bottom of the remote that protects the remote battery during shipping.
3. Always point the remote at the LuDela logo on the front of the candle for maximum range.
4. Check the remote control battery to make sure it isn’t upside down or dead.
5. sure you are using the ignite sequence found on the sticker on the back of the remote.
6. Finally, with the refill removed from the candle device, make sure the 2 metal prongs on the top of the candle device are pointed towards each other horizontally and not bent up or down. If they are bent, gently bend them back so that they are pointing at each other.
For additional questions or if your unit still won't work properly please email technical support at email@example.com or call 855-5-LuDela
Delivery and Shipping
We use a 3rd party logistic company to fulfill your orders in a timely and accurate manner. They have negotiated the most cost effective shipping rates and transit times. All shipping comes with tracking.
LuDela’s patented candlelight fixtures use a proprietary ignition system that lights the wick of the candle cartridges when you use the remote control. There is a fan that blows the candle out after the timer period ends, the user hits the extinguish button, or the candle's safety system is activated.
Do not use a lighter or other ignition device to light your Ludela candle. A manually lit LuDela will not have the safety features and thus increase the risk of a candle fire.
The battery will last 3-5 months between charges, depending on use.
We’ve tested it up to 16 feet with successful ignition and extinguish. The logo of the candle is the "front" of the candle and will provide the longest remote control range pointed directly at the logo.
Candle Cartridge Questions
This is a custom-made single use candle cartridge made with recyclable plastic. It burns the same liquid paraffin used in millions of restaurants, hotels, and resorts worldwide. They burn soot-free, mess-free, odor-free and hassle-free.
Gen1 refill give you about 20 hours of perfect, hassle free, convenient real flame candlelight for only $5 per refill. Gen2 refills burn for 50+ hours at just $10 each.
Yes! The plastic bottle is recyclable, however the wick and metal section on the top must be removed and disposed in the garbage.
No, this is a sealed, single use refill that is mess and hassle free. In order to ensure proper functioning in the LuDela device it’s important to use only sealed LuDela Candle Cartridges for safety and reliability. Do not attempt to refill or tamper old LuDela Cartridges as it increases risk of fire danger and voids the warranty.
Color and Décor Questions
We currently only offer ivory but plan to offer more colors and sizes in the future
Yes. There is a 2-key sequence to unlock the remote control before the ignition button will function. Once unlocked you can ignite dozens of real flame candles in seconds.
All candles have inherent fire danger. Yes, LuDela can cause a fire if not used as directed so please practice the same safety measures you do with any real-flame candle. However, if used as directed, our patented design and technologies take the adored real flame candle experience to unprecedented new levels of safety with multiple features like Everbrite Flame, Tilt Extinguish, Safety Extinguish (Gen2), and Timer Extinguish that deliver increased peace of mind and relaxation by reducing fire danger.
Warranty and Returns
LuDela has a limited 90-day warranty that can be found in our instruction manual here